Return Policy

We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return your UNUSED articles within thirty (30) days from the date of delivery. We offers no exchange before sending your article back to us, please make sure that all of the following conditions has been correctly satisfied. 

The item you wish to return:

1.       must be unused and not damaged;

2.       must be returned completed of all of its parts and accessories;

3.       Must be sent in its original packaging;

4.       Must be shipped back to OHREX within 30 days of the date of delivery.

5.       Must be sent in one single shipment; articles that belong to the same order must be returned to us at the same time. 

If all of the above conditions are satisfied, you can contact us at support@ohrex.com to apply for a return and refund. All returns must first be authorized by our support team prior to return, otherwise you will not proceed. Once get an authorization, you can return to the following address:

Name: ZHIQUN CHEN

Tel: 0086 18575596147

Room 208,Phase 2,Hongmen Science Technology Zone,Jihua Road

Buji,Longgang District

Shenzhen,China

518000

 

Please also note:

1.       We are not responsible for the return shipping cost of the items.

2.   Please make sure all return packages are sent with trackable, insured service.

3.  We cann’t take responsibility for items damaged or lost in the return transmit. 

Refund Policy

Refunds will be processed within approximately two (2) business days of our receipt of returned items. You refund will be credited back to the same payment method used to make the original purchase on our site. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees. If you paid by PayPal, refunds will be credits to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associate with your PayPal account depends on the company that issued the card.

Still can’t find an answer? Write us an email at s support@ohrex.com, we will help you with your question.